Chung-Leung Luk, Oliver H.M. Yau, Raymond P.M. Chow, Alan C.B. Tse, Leo Y.M. Sin, (2005). Stakeholder Orientation and Business Performance: The Case of Service Companies in China. Journal of International Marketing: Vol. 13, No. 1, pp. 89-110.
doi: 10.1509/jimk.13.1.89.58536

Stakeholder Orientation and Business Performance: The Case of Service Companies in China

Chung-Leung Luk,

1. Department of Marketing, City University of Hong Kong

e-mail:

Assistant Professor1Oliver H.M. Yau,

2. Department of Marketing, City University of Hong Kong

email:

Chair Professor2Raymond P.M. Chow,

3. Department of Marketing, City University of Hong Kong

e-mail:

Instructor3Alan C.B. Tse,

4. Department of Marketing, Chinese University of Hong Kong

e-mail:

Associate Professor4Leo Y.M. Sin

5. Department of Marketing, Chinese University of Hong Kong

e-mail:

Professor5



Abstract

Previous research on stakeholder orientation has examined only the main effects of its components on business performance. However, the interaction effects that result from different combinations of the components of stakeholder orientation have been overlooked. This article proposes and tests two types of interaction effects, synergy and hindering effects, using a sample of 193 service companies in China.

Cited by

Wendy W. N. Wan, Chung-Leung Luk, Kim-Shyan Fam, Peiguan Wu, Cheris W. C. Chow. (2012) Interpersonal Relationship, Service Quality, Seller Expertise: How Important Are They to Adolescent Consumers?. Psychology and Marketing 29:5, 365-377
Online publication date: 1-May-2012.
CrossRef
Miriam Moeller, Michael Harvey, David Griffith, Glenn Richey. (2012) The impact of country-of-origin on the acceptance of foreign subsidiaries in host countries: An examination of the ‘liability-of-foreignness’. International Business Review
Online publication date: 1-Apr-2012.
CrossRef
Luca Gnan, Alessandro Hinna, Fabio Monteduro, Danila Scarozza. (2011) Corporate governance and management practices: stakeholder involvement, quality and sustainability tools adoption. Journal of Management & Governance
Online publication date: 28-Dec-2011.
CrossRef
Harald Bergsteiner, Gayle C. Avery. (2011) When Ethics are Compromised by Ideology: The Global Competitiveness Report. Journal of Business Ethics
Online publication date: 15-Dec-2011.
CrossRef
Nigel M. de Bussy, Lokweetpun Suprawan. (2011) Most valuable stakeholders: The impact of employee orientation on corporate financial performance. Public Relations Review
Online publication date: 1-Dec-2011.
CrossRef
Anna Torres, Josep A. Tribó. (2011) Customer satisfaction and brand equity. Journal of Business Research 64:10, 1089-1096
Online publication date: 1-Oct-2011.
CrossRef
Junfeng Zhang. (2010) Employee Orientation and Performance: An Exploration of the Mediating Role of Customer Orientation. Journal of Business Ethics 91:S1, 111-121
Online publication date: 1-Feb-2010.
CrossRef
Wendy W. N. Wan, Chung-Leung Luk, Oliver H. M. Yau, Alan C. B. Tse, Leo Y. M. Sin, Kenneth K. Kwong, Raymond P. M. Chow. (2009) Do Traditional Chinese Cultural Values Nourish a Market for Pirated CDs?. Journal of Business Ethics 88:S1, 185-196
Online publication date: 1-Apr-2009.
CrossRef
Chung-Leung Luk, Oliver H M Yau, Leo Y M Sin, Alan C B Tse, Raymond P M Chow, Jenny S Y Lee. (2008) The effects of social capital and organizational innovativeness in different institutional contexts. Journal of International Business Studies 39:4, 589-612
Online publication date: 1-Jun-2008.
CrossRef
Eric Kong, Daniel Prior. (2008) An intellectual capital perspective of competitive advantage in nonprofit organisations. International Journal of Nonprofit and Voluntary Sector Marketing 13:2, 119-128
Online publication date: 1-May-2008.
CrossRef
Steven Michael Burgess, Pfavai Nyajeka. 2007. Market orientation and performance in low-income countries: The case of Zimbabwean retailers. , 215-257.
CrossRef